CustomSnapbacks.com accepts most payment methods. Orders are to be paid online through our Freshbooks invoicing software unless otherwise arranged. We accept all major credit cards through our invoicing system.
Our standard turnaround time is 10-14 business days from final payment. This is the time it takes for your order to leave our facility, transit time is additional. If you have a special request or deadline, it must be agreed to before payment.
Our minimum is 12 pieces per design. If you would like to mix & match colors, the minimum is 12 hats per color.
We accept any form of artwork but prefer 300 dpi vector images. Our graphic designers will fix artwork for free. Artwork help is at our discretion and we may request payment before undergoing further change requests or original artwork creation.
Once you submit your original submission, we will send back an invoice with a link to a virtual proof. Once order is paid for, the latest update will be the final artwork. You will not be able to change artwork once an order is paid for and design is final.
Refundable $15 Deposit
Due to amount of traffic we receive we ask that all customers pay a $15 refundable deposit. This is to give serious customers precedent over those who are not serious about going forward with an order. Once you submit your order form along with the $15 deposit, you will receive a virtual proof along with pricing. The $15 will go against your order. To receive a refund of the $15, please email us at any time requesting the refund. If customer does not purchase or request refund within 3 months we retain the right to keep the $15 deposit.
Domestic shipping is a flat rate $15 for all orders. We ship using Fedex or USPS upon our discretion. If you have any specific shipping instructions, you must contact us before final payment. Once shipping, you will receive tracking information.
International Shipping is determined on a case-by-case basis. For International shipments, we use UPS, USPS, DHL, or Fedex depending on cost and efficiency. We do not guarantee timeframes on International deliveries. If you have a specific deadline, please email us in advance to see if we can accommodate.
CustomSnapbacks.com cannot be responsible for shipping delays caused by shipping courier or outside forces. We can only assure that we will ship on time.
International Customs and Tax
CustomSnapbacks.com is not responsible for International customs or taxes. We simply ship the package to your address and you are responsible to know your countries specific codes and regulations. We will not mark shipments as gifts nor will we falsify any documents
Cancellation and Restocking
Once your order has been paid for, you cannot cancel without penalty. Once your order goes into digitization, you cannot cancel the order. Our standard digitization fee is $50.
Products Are Insufficient
99.9% of our customers are satisfied with their products. If by chance you are not satisfied, each situation will be dealt with on a circumstantial basis. We will do our best to rectify the situation.
Returns and Refunds
Due to the custom nature of our products, we do not accept returns. If it is deemed that the products are not sufficient due to a mistake on our part, store credit will be issued.
CustomSnapbacks.com has the right to change pricing without notice. Our updated pricing will be shown openly on our website and updated pricing at time of payment will supersede any other pricing.
By submitting artwork to CustomSnapbacks.com you hereby declare you are the rightful copyright holder of the art in question or you have express permission to use it. CustomSnapbacks.com will not be liable for any infringements. In other words, don’t submit Superman designs. We are also not expected to know every trademark that exists, it’s your job to check first.
Credit card payments will appear as “snapbacks”.
Thank you for reading over our terms & conditions. The bottom line is that we are a small entrepreneurial company with personal customer service and will go out of our way to make your order as painless and satisfactory as humanly possible. That is our promise!.