FAQ Frequently Asked Questions

our company

Everything you need to know about custom snapbacks.

Our production facility and fulfilment warehouse is located in New Jersey. We also have offices in Boston MA and Melbourne, Australia.
Absolutely. We use high quality state of the art machinery imported from Japan and USA labor to embroider all hats. We take the utmost pride in our work, our work speaks for itself!
We have professional graphic artists standing by to make your custom snapback design a reality. Unlike our competition, we don’t charge for this service. We’ll work with you until your hat is perfect.
Our embroidery is all done in-house by our production manager Joe. Joe has 20 years of experience stitching up hats and it really shows. His attention to detail and the love he puts into each and every hat shines through. He’s a true artisan when it comes to custom headwear.
CustomSnapbacks.com has been operating since 2011 providing quality embroidered custom hats to the public. Our production manager has been stitching hats for 20+ years and has been with us since the very start.
We strive to create high quality custom snapbacks and allow you to promote your business or label, spread your message, or just simply look as fresh as possible! We’re a small business and love working with companies that are just starting out and need a quick and easy way to showcase their designs.
Customer service is our number 1 priority. Shoot us an email and find out for yourself!
We’re best on email. Response times are generally super fast, we even respond weekends if we have time. You can reach us by phone if you wanted to explain something in greater detail: +1-888-527-9777. Leave us a message and we’ll get back to you within 12 hours.

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Our products

ourproducts
We offer many different color combos (30+) but if we do not offer a specific color, please get in touch with us and we will source it for you. We bend over backwards for our customers. Get in touch and see for yourself!
We use a wide variety of brands. From New Era to FlexFit and everything in between. Some brands have specific colorways and features unique to them. If you have a brand preference, let us know and we will source it for you or, we’ll manufacture it to your exact specifications.
We have professional graphic artists standing by to make your custom snapback design a reality. Unlike our competition, we don’t charge for this service. We’ll work with you until your hat is perfect.
Yes, we finally have the opportunity to purchase authentic New Era snapbacks to embroider for our customers. They come in 6 solid colors and are a top quality product. Beware of companies selling fakes!
Not a problem. We only require 12 of each color/style. Pick and mix from a huge palette of colors.
We sure do. It’s also free on every custom hat order 24 and above.
Get in touch – we can make it happen with our cut-n-sew programs. For the low minimum of 48 hats you can have completely custom snapbacks made.

Ordering

Our minimum order for custom snapbacks is only 12 hats for pre-made hats. Cut-n-sew orders have a higher min order, get in touch for more information! We would love to offer 1 hat at a time but the costs of set up & digitization are just too high. Round up your friends and make up your own snapback that is completely unique!
Sure do, for our larger orders we can provide a sample for a small fee that is refunded on your order. For smaller orders, we’ll run a single hat and send you a photo for approval before producing the remainder.
At this time we operate entirely in the cloud, our warehouse isn’t set up for walk in clients. We like to leave Joe to do what he does best, make up custom hats!
Fixing artwork & providing virtual proofs takes time and with the heavy traffic we get, we need to make sure we focus on our more serious clientele. Remember, the $15 is fully refundable. Getting a quote is 100% risk free. NOTE: For a limited time, we’re doing all mocks for free!
Every situation is dealt with on an individual basis and our goal is to make each one of our clients happy.
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Artwork

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We accept anything from a perfect vector file to a napkin drawing. We do however prefer vectors as it saves our designers a bunch of time.
We will do our very best to accommodate. Sometimes we receive artwork that is a bit too complicated or won’t look good on a hat – we will advise you if that is the case. In most cases we do not have any problems at all.
The max size is approx 5.5″ wide by 2.25″ high, which is basically the full font of the hat.
Absolutely! We love clients that explain exactly what they want. Be as detailed as possible when filling out the quote form for best results. Thread colors, font styles, examples of other works are most welcome and encouraged.
Unfortunately we are unable to use copyrighted artwork such as major sporting teams or other fashion labels. We’re a custom hat shop, why not dream up something that is completely unique to you?
You can upload it to our quote form, or simply email it directly to us!

Shipping

Standard domestic shipping is a flat $12. Rush orders extra. For international we’ll give you a detailed quote once we have an understanding of how many hats you are ordering.
If you have a postal service, we ship there!
Our job is to ship the products to your door, you are responsible for any import, customs or duties with importing the hats.
Our turnaround time is a lightning fast 10-14 days! We ship from New Jersey via ground for domestic orders which generally adds 1 to 3 days.
Maybe. Give us a holler and we’ll try to make it work for you.
Depending on the quantity and destination we will use USPS or Fedex.
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