Our Company

• Who owns this company?
  CustomSnapbacks.com is owned and operated by GCB Marketing, an established E-commerce company operating since 2006.

• Where are you located?
  We operate manufacturing facilities in CT & NJ and are headquartered in Boston, MA.

• Are all hats embroidered?
  Yes, of course! We use high quality embroidery on all hats.

• Who prepares my artwork?
  We have professional graphic artists waiting to help you make the perfect design.

• Who does your embroidery?
  We have top notch embroidery professionals with 20+ years experience stitching our hats on top tier machines

Ordering

• What is your minimum order?
  Our minimum order is 12 hats We would love to offer 1 hat at a time but the costs of set up & digitization are just too high.

• Do you provide samples?
  No, we feel that our industry leading minimum of 12 is a very low barrier to entry and is as cost effective as we can get.

• Can I pick up my hats?
  No, we operate several E-commerce websites and are not set up for walk in customers.

• Whats up with your order form?
  We offer a great deal of customization and in order to see your full vision, we need the right information about your order.

• Why do I have to pay $15 to submit my form?
  Fixing artwork & providing virtual proofs takes time and with the heavy traffic we get, we need to make sure we focus on our more serious clientele.

• What if I want my deposit back?
  If you decide to purchase from us, we deduct it from your total. If you want to cancel, we refund the deposit and go our separate ways, no harm done! If you do not purchase or cancel the order within 3 months, we retain the right to keep the deposit.

• What is a location?
  When we say location, we mean front / back / side of the hat.

Pricing

• Is it 12 hats for $22 or $22 for 12 hats?
  Believe it or not, we get asked this question. If you find 12 custom snapbacks for $22, please let us know, we’d be interested in buying that store.

• Do you offer bulk discounts?
  Yes, of course.

• How do I pay?
  Once you give us final approval, you simply pay through a link on your invoice.

• What payments do you accept?
  We accept all major credit cards, gold, platinum, or diamonds.

• When do I pay?
  You make final payment once you give your final approval on the artwork.

• Why do other companies have such high minimums?
  Making custom goods is not easy or inexpensive. This is a very labor intensive process and the margins aren’t very glamorous on 6 hats.

Mission

• What is your mission?
  We strive to create high quality custom snapbacks and allow you to promote your business, spread your message, or just simply look as fresh as possible!.

• Why should I buy with you?
  We are a very small company and we care greatly about the happiness of our customers. Shoot us an email and find out for yourself!